Privacy policy



Castrol respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of your use of this website.

The website is owned by Castrol Limited, Wakefield House, Pipers Way, Swindon SN3 1RE, United Kingdom. Registered in the UK: 149435



We log visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the website. This data is used to see where the website is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.



When you request information through this site, we may need to know some personal information about you. When emailing us, or subscribing for free news or information we need your e-mail address, name and other limited personal identifiers, typically name, address and contact number. If you chose to purchase information, goods, products or services, we will usually require some additional limited financial details. Where you request employment related services or products we will usually need limited data about personal identifiers, education, employment, family and financial details. Your personal data will be processed to provide information, goods, products and services you request in the form that you require. If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the principles of data protection contained in the UK Data Protection Act 1998 and EC Directive on Data Protection 95/46/EC.

We may appoint third party organisations to assist us in providing you with the information, goods, products and services you request. In these circumstances, we will take steps to ensure that your personal information is held in strict accordance with our privacy policy and is only used for the purpose of fulfilling your request.

Except as set out above, we will only pass your details to Castrol and its Affiliates within the Castrol Group, and we will not pass your details to anyone else outside the Castrol Group without your permission. (Affiliate shall mean Castrol’s parent undertaking or its subsidiary undertaking or a subsidiary of its parent undertaking or any other person controlled by or under the same control either directly or indirectly. Parent undertaking and subsidiary undertaking will have the meanings attributed to them in section 258 and 259 of the Companies Act 1985). Since Castrol operates globally, the information you submit may be transferred outside of the European Economic Area. This and all other transmissions will remain secure and under our control. By clicking the ‘I accept’ button where you offer your information in return for information, goods, products and services, you consent to such a transfer.

If we look to use your personal data for a new purpose, beyond what it was originally provided for, we will ask for your consent. You can choose to provide this consent in advance by indicating in the ‘opt-in’ box at the point that personal data is collected.



Data is held for the lifetime your subscription is active for the purposes of contacting you effectively after which time it is depersonalised and non-identifiable. We do not collect any additional information about you other than that outlined above.



To enquire about accessing your personal data, or if you have any questions relating to Castrol’s data privacy policy, please email, using the link below, or by post at the following address: Administrator, Castrol Limited, Wakefield House, Pipers Way, Swindon SN3 1RE, United Kingdom.

We will provide you with a readable copy of the personal data that we keep about you, within 40 days, although we will require proof of your identity before disclosing that data. We allow you to challenge the data that we hold on you and, where appropriate, you may have the data: erased, rectified, amended or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. You will be able to challenge our decision to refuse to provide you with a copy of your personal data.



You may unsubscribe or opt-out of services at any time, details of how to opt- out vary between Castrol websites but generally it is a simple process. Where we disclose your personal data for those purposes stated, we provide you with the means to opt-out of disclosure by either indicating in a box at the point of the website where personal data is collected, by sending an email to, using the link below, or by sending postal mail to the following address: Administrator, Castrol Limited, Wakefield House, Pipers Way, Swindon SN3 1RE, United Kingdom.

Where we disclose your personal data for purposes, which are different to those stated, we offer you the opportunity to consent prior to disclosure.



Castrol is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Castrol does not knowingly collect information from children under the age of 13 and Castrol does not target its websites to children under 13.



We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with data privacy & protection legislation appropriate to the jurisdiction applicable to the website. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

At present we do not give visitors to our website the option of using a secure transmission method to send us their personal data.



Our privacy policy is compliant with the following instruments: UK Data Protection Act 1998, the EU Directive on Data Protection 95/46/EC and the EU Directive on Personal Data in Electronic Communications 02/58/EC.  In order to demonstrate that our privacy policy accords with the above privacy instruments, we are: voluntarily committed to a Self Assessment procedure  and subject to Independent Data Protection Authority supervision by the UK Information Commissioner.

Data privacy legislation is subject to revision and we strongly suggest that you regularly check our privacy statement.



The Castrol websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Castrol website. Castrol does not control those sites or their privacy practices, which may differ from Castrol’s. We do not endorse or make any representations about third-party websites. The Castrol Privacy Statement does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Castrol; that sharing is governed by that third-party company’s privacy policy.